At OrientWeb, we are committed to ensuring that your personal information is protected. This Privacy Notice will ensure that you are fully aware of what personal information we collect from you, how we use it, who it is shared with and what your rights are.
This Privacy Notice answers the following questions:
1. Who are we?
2. What personal information do we collect when you visit OrientWeb websites?
3. What personal information do we collect when you access OrientWeb products and services?
4. What happens if you don’t provide us with the personal information we have asked for?
5. Can we change the purpose for which we use your personal information?
6. How long will we keep your personal information?
7. Who will we share your personal information with?
8. Cookies
9. How do we keep your personal information secure?
10. Will we transfer your personal information outside the EEA?
11. What rights do you have over your personal information?
12. Does this Privacy Notice cover websites you link to from our website or OrientWeb Browser?
13. How will we update you of any changes to this Privacy Notice?
14. How can you contact us?
15. List of collected data.
1. Who are we?
“OrientWeb”, “we”, “our” or “us” means OrientWeb Browser, OrientToday lifestyle portal, OrientChat open-chat service, OrientNews news aggregation service and other products and services (including web-sites and mobile applications) operated by Orient Web Technologies Ltd. with registration number DMCC 95177 and whose registered office is at Unit No: I5-PF-118, Detached Retail I7, Plot No. PKL-HT7-RET-G8, Lakes Towers, Torronto, Canada or its group companies as stated below. We are the data controller of your personal information. This means that we are responsible for deciding how we collect, store and use personal information about you.
Our authorised person for Data Protection can be contacted by e-mail at data.protection@orient.com, or in writing to Unit No: I5-PF-118, Detached Retail I5, Plot No. JLT-PH1-RET-I5, Jumeirah Lakes Towers, Dubai, United Arab Emirates. If you have any questions about this Privacy Notice, please contact our authorised person for Data Protection.
We provide a scope of products and services, such as browser, applications, websites, etc. which should assist you in your every-day life.
2. What personal information do we collect when you visit OrientWeb websites?
When you visit OrientWeb websites (www.orient.com, www.Orienttoday.com or any other website related or not related to OrientWeb) your personal information may be collected in a form of log information, your IP address, data from cookies and other information. The cookies collected by websites may be essential or non-essential.
When we collect your personal information by using cookies, we will use it either on the basis that it is in our legitimate interests as a business to do so or on the basis that you have consented for us to do so. You can of course, withdraw your consent at any time by contacting data.protection@orient.com.
When you create an account with us we will collect your name, surname, nickname, mobile phone number, e-mail address, preferences (which will be tailored to the topics you are most interested in such as cooking, politics, educational learning etc.). We will use your personal information to create an account for you and (where you have consented for us to do so) send you information about topics which you have indicated an interest in.
When we use your personal information to create your account, we do so on the basis that you have given us your consent. You can of course, withdraw your consent at any time by contacting data.protection@orient.com.
When you subscribe to receive news and details of our future events we will collect your e-mail address. We will use your personal information to send you details of events and keep you updated with news topics which you have indicated would be of interest to you.
When we use your personal information to send you details of news and future events, we will use your personal information on the basis that you have consented for us to do so. You can of course, withdraw your consent at any time by contacting data.protection@orient.com.
When you correspond with our fellow users on our direct messaging or chat forums we will archive this information even after they become not available publicly.
You will only be able to contribute to chats or any other services after you register and/or log in. The data you publish will be linked to your account in our system.
If you contact our customer care team we will collect your full name, mobile phone number, e-mail address and details of your enquiry or issue. We will use your personal information to access your account (if you have one) and to respond to you and to investigate, consider and deal with any enquiry or issue you have raised. In order to ensure that you receive our best customer service, we will retain previous conversations which we have had with you.
We may also collect, store and use ‘special categories’ of more sensitive personal information. This will include information about your religious beliefs, which will be collected when you create an account with us or use any of our websites online facilities.
When we collect personal information about your religious beliefs, we will do so on the basis that you have explicitly consented for us to do so. You can of course, withdraw your consent at any time by contacting data.protection@orient.com.
3. What personal information do we collect when you access OrientWeb products and services?
When you visit any OrientWeb products and services and OrientWeb Browser specifically we will collect personal information. We will use your personal information to improve performance of our products and services. You can of course, withdraw your consent at any time by contacting data.protection@orient.com.
The list of collected data is provided at the end of this document.
When you create an account with us via our application we will collect your name, surname, nickname, mobile phone number, e-mail address. We will use your personal information to create an account for you and (where you have consented for us to do so) send you information about our products and services.
When we use your personal information to create your account, we do so on the basis that you have given us your consent. You can of course, withdraw your consent at any time by contacting data.protection@orient.com.
When you subscribe to receive news and details of our future events we will collect your e-mail address. We will use this information to send you details of events and keep you updated with news topics which you have indicated would be of interest to you.
When we you use your personal information to send you details of news and future events, we will use it on the basis that you have given us your consent. You can of course, withdraw your consent at any time by contacting data.protection@orient.com.
When you correspond with our fellow users on our direct messaging or chat forums we will archive this information even after they become not available publicly.
If you contact our customer care team we will collect your full name, mobile phone number, e-mail address and details of your enquiry or issue. We will use your personal information to access your account (if you have one) and to respond to you and to investigate, consider and deal with any enquiry or issue you have raised. In order to ensure that you receive our best customer service, we will retain previous conversations which we have had with you.
We may also collect, store and use ‘special categories’ of more sensitive personal information. This will include information about your religious beliefs, which will be collected when you create an account with us or use any of our applications facilities.
When we collect information about your religious beliefs, we will do so on the basis that you have explicitly consented for us to do so. You can of course, withdraw your consent at any time by contacting data.protection@orient.com.
We may use your personal information in order to bring or defend legal proceedings.
Where we use your personal information for the purpose of defending or bringing legal proceedings we do so on the basis that it is in our legitimate interests as business to protect our legal rights. Please contact data.protection@orient.com if you would like further detail about our legitimate interests.
We also process your personal data to meet any legal or compliance obligations which we have.
4. What happens if you don’t provide us with the personal information we have asked for?
If you don’t provide us with the personal information we need when we ask for it, we may not be able to respond to you, set you up as a member or introduce you to our other members and provide you with our products and services. If you have any concerns about whether you need to provide your personal information, please contact data.protection@orient.com.
5. Can we change the purpose for which we use your personal information?
We will only use your personal information for the purposes set out above unless it is for another reason that is compatible with those original purposes. If we change the purpose for which we are using your personal information and you would like an explanation as to how the new purpose is compatible with the original purpose, please contact data.protection@orient.com.
If we would like to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do this.
6. How long will we keep your personal information?
We will only keep your personal data for a period which is necessary for us to satisfy legal, accounting or reporting requirements or in order to improve our customer service. In order to determine the length of time for which we keep your personal data we consider the nature of the personal data, risks relating to unauthorised data breaches or disclosure and whether there are any legal or regulatory requirements which we must comply with.
7. Who will we share your personal information with?
We may share your personal information with reputable third parties. Where you have not provided your consent for us to do so, we will not share your personal information with third parties for marketing.
We have set out below the third parties which we may share your personal information with:
* Group Companies: Orient Web Technologies
* Professional Advisors: Where you have made a claim against our website, we may share your personal information with professional advisors such as lawyers, accountants and insurance brokers in order to obtain advice.
* IT Service Suppliers: We use reputable third parties to provide us with our IT systems, software development and support for them. They may access your personal information to the extent that they need to in order to provide their services.
* Website Analysis and Profiling Companies: We use reputable third parties to analyse how our website/application is used such as analysis of browsing or customer traffic patterns to enable us to improve our website/application and your experience of it. They also help us to tailor the information and offers we send to you.
* Merger: In the unlikely event that we sell all or part of our company, or merge with another organisation, we may transfer personal information that we have collected as described in this Privacy Policy, along with our other business assets, to the organisation that we are selling to or merging with.
* Legal and Regulatory Requirements: We will share your personal information with entities, companies or individuals where this is necessary to comply with any law, rule, regulation, legal procedure. any other third party for the purposes of acting in accordance with the requirements of a court, regulator or government agency, for example, complying with a search warrant or court order or acting in accordance with an applicable law or regulation.
We will only disclose your personal information to a third party to the extent that it is necessary for them to carry out the purpose listed above.
8. Cookies
A cookie is a small text file which is placed onto your device when you access our website. We use cookies and other online tracking devices to make your online experience more efficient and enjoyable.
9. How do we keep your personal information secure?
We have put in place a number of security measures to prevent your personal information from being accidently, lost, used or accessed in an unauthorised way, altered or disclosed. We will also limit who has access to your personal information to those individuals who have a business need to access your information. These individuals are subject to a duty of confidentiality.
We have put procedures in place to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose personal information to you.
10. Will we transfer your personal information outside the EEA?
We share your Personal Information with our third party service providers based both inside and outside of the European Economic Area (“EEA”) and the United Arab Emirates (“UAE”), as follows:
* Where we share your personal information with our group company: Orient Web Technologies.
* Where our third-party service providers who we share personal information with (as set out above) are based outside the EEA, have support services located outside the EEA or host data outside the EEA.
We have put in place appropriate measures to ensure that your personal information is treated in a way that is consistent with and which respects the data protection laws in the European Union.
If you would like further details about the countries in which your personal information is processed, please contact data.protection@orient.com.
11. What rights do you have over your personal information?
You have the right to make a complaint to the data protection regulator in the EU country where you are based.
You have the right to make a complaint at any time to your local regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the regulator and so, if you are happy to do so, please contact data.protection@orient.com and we will try to resolve your issues.
You also have a number of additional rights over your personal information, which are:
* the right to ask us what personal information we have about you and have a copy of your personal information from us;
* the right to ask us to correct any errors in your personal information;
* the right to ask us to review and explain our legitimate interests to you;
* the right to ask us to delete your personal information;
* the right to ask us to restrict the use that we are making of your personal information; and
* the right to ask us to transfer your personal information in certain circumstances.
If you want to access, review, verify, correct or request erasure of your personal information, object to the processing of your personal information, or request that we transfer a copy of your personal information to another party, please contact data.protection@orient.com.
12. Does this Privacy Notice cover websites you link to from our website or OrientWeb Browser?
Websites that you visit using OrientWeb Browser and which are not related to OrientWeb products or services are not covered by this Privacy Notice. You should review the privacy information on those other websites to find out how they may use your personal information.
13. How will we update you of any changes to this Privacy Policy?
We keep our Privacy Notice under regular review. Any changes we make to our Privacy Notice in the future will be posted on this page and if the changes will have an effect on you or the way we use your personal information we will bring them to your attention by email where appropriate. Please check back frequently to see any updates or changes to our Privacy Notice This Privacy Notice was last updated 27 November 2019.
14. How can you contact us?
If you have any questions about this Privacy Notice or about the ways we use your personal information, please contact data.protection@orient.com.
15. List of collected data
Type of data
Data
Scope
Reason
Storage life time
Website usage statistics
Demographic data, country, city, network provider, visited pages, time on page
2 years
Installation information
Device ID, OS, date, event type, version
All install / update / uninstall events
To keep track of marketing campaigns and software version in use
2 years
Location
User_ID, date, longitude, latitude
OrientChat services, OrientNearYou services
To manage chat features;
To collect history in connection with location for OrientNearYou features.
2 years
Languages
Device ID, content_country, content_languages
Summary of requests to content provider from NTP and news application
To collect statistic on audience language preferences
3 months
Usage statistics
Device ID, date, event
Main browsing events
OrientSadaqah service requires such data.
Usage statistics contain information such as preferences, button clicks and memory usage.
Usage statistics do not include web page URLs or personal information.
3 months
Crash reports
Device ID, OS, memory damp
All crashes on devices
To identify errors leading to crashes
3 months
Visited sites
Date, site URL, rating
All requests to check site rating
To collect OrientProtect and OrientTag data
3 months
URLs tagged in OrientTag
User_ID, date, URL, URL tag
Pages tagged by users
To calculate aggregated webpage rating
2 years